Frequently Asked Questions

Is it safe to order online at JamalJacobs.com?

All orders on Jamal Jacobs are secure and encrypted with a SSL certificate, which guarantees safe transactions without risk of data tampering. 


Jewelry Warranty- How does it work?

At Jamal Jacobs, customer satisfaction is our number one priority which is why we offer a  1 year warranty on all of our products. If your product breaks, fades or becomes damaged during normal wear, your jewelry is covered for repair. Items that are lost or stolen are NOT covered by the 1 year warranty. 


What payment methods do you accept?

We accept all major credit cards, Visa, MasterCard, American Express and Discover. We also accept PayPal, Amazon Pay and Apple Pay. 


How long does shipping take?



FedEx is used for all domestic shipments. Once an order is shipped, a tracking number will be emailed to you so that your shipment can be tracked. Please allow 5-7 business days for your order to arrive from the day that the order is placed.


APO/AFO Addresses 

Jamal Jacobs ships to military bases around the world without any additional charge to you. Items that are shipped to APO and AFO address will come with a tracking number from USPS and can easily be tracked to ensure prompt delivery. Please allow up to 10 business days to receive your item. 


Jewelry Maintenance and Storage 

Jewelry that is not being used should be kept dry and stored in the suede pouch that is provided. Do not expose your jewelry to chlorine as it can permanently discolor and damage your jewelry. To clean your jewelry, use a soft polishing cloth. Do not over polish your jewelry as it can ruin the finish.